> ## Documentation Index
> Fetch the complete documentation index at: https://help.propexa.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Choose the Right Workflow

> Understand when to use cleaning, enrichment, or deduplication.

Cleaning, enrichment, and deduplication solve different data-quality problems.
Use this guide to choose the right workflow for the records you want to
improve.

| Workflow          | What it does                                                                                    | Use it when                                                                                                                    |
| ----------------- | ----------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------ |
| **Cleaning**      | Corrects and standardises information already in Rex CRM.                                       | A record contains inconsistent formatting, invalid details, or a missing relationship that can be resolved from existing data. |
| **Enrichment**    | Finds new contact information and adds it to an existing person.                                | A person has enough identifying information to search for additional phone numbers or email addresses.                         |
| **Deduplication** | Identifies records that refer to the same contact and brings their useful information together. | The same person may appear more than once in your CRM.                                                                         |

## Cleaning

Cleaning makes existing CRM data more consistent and useful. Propexa can
suggest changes to property details, contact details, and property
relationships while leaving uncertain records unchanged.

<Card title="Explore cleaning suggestions" icon="brush-cleaning" href="/cleaning/types">
  See each active cleaning suggestion, including representative before-and-after
  examples and the safeguards Propexa applies.
</Card>

## Enrichment

Enrichment is additive. It searches for new contact details for an existing
person and writes successful matches back to that person's Rex record without
removing their current phone numbers or email addresses.

<Card title="Start contact enrichment" icon="sparkles" href="/workflows/enrichment">
  Learn how to prepare contacts, apply the Propexa Enrich tag, and review the
  result in Rex CRM.
</Card>

## Deduplication

Deduplication helps find multiple CRM records that represent the same person so
their useful information can be combined without losing important context.

<Card title="Learn about deduplication" icon="copy-minus" href="/deduplication/overview">
  Read an overview of deduplication. Step-by-step guidance is coming soon.
</Card>

<Tip>
  A record may benefit from multiple workflows. Cleaning improves data already
  present, enrichment adds information that is missing, and deduplication
  resolves repeated records.
</Tip>